سياسة الاسترجاع

1- Cancellation of order and return: The order can be canceled within only one hour of issuing the invoice. After one hour, the order cannot be canceled because the store, from the time of invoice issuance, immediately begins processing the order. In this case, no order that has started being processed will be canceled unless the store decides otherwise according to certain conditions. There is no return of products except if the product is not the same as the requested order or if there is damage to the product; the customer has the right to return. The communication will be from the date of the order to correct the typographical error or to replace the product with the correct one, and the correction will be made within 4-7 working days. As for damaged products, the customer will be compensated with a new product or the product value will be refunded according to the store's assessment of the damage. In case of a mistake with the product or damage, the customer is requested to contact the store immediately upon receipt of the shipment to address the issue. If the customer delays in contacting the store, it will be difficult to determine the problem, and the customer can only be compensated if the store decides so according to certain conditions. 2- Replacement: There is no replacement between products because all our products are custom-made.